Back in April we predicted the Carnival's room service fee charges were just the beginning. On Tuesday, the world's most popular cruise line announced that their room service fee structure will now apply to all Carnival ships. The test on three ships last spring was clearly a success.
Our advice is to just skip room service. We have yet to find a cruise ship where food is not plentiful and readily available. Even if you have a great room and great view, there are sure to be other great places to eat on board.
Now that the charge has been rolled out to all Carnival ships, it is only a matter of time before it spreads to more ships within the Carnival Companies. It is also just a matter of time before other formerly included services get fees attached to them.
Showing posts with label Room Service Fees. Show all posts
Showing posts with label Room Service Fees. Show all posts
Tuesday, January 5, 2016
Monday, May 4, 2015
Norwegian Cruise Line expand's room service fee policy
As we predicted, more ships are adding room service fee. As USA Today reports, Norwegian Cruise Line will now include the $7.95 on all 13 of their ships. Certain cabins and suites will be exempt from the charges and all passengers can still order coffee and a continental breakfast to the room for free.
Norwegian explained their April test was successful, hence the rollout to the entire fleet. If their test proved valuable, we predict the other cruise companies' tests will also be a success. Room service fees are here to stay.
Norwegian explained their April test was successful, hence the rollout to the entire fleet. If their test proved valuable, we predict the other cruise companies' tests will also be a success. Room service fees are here to stay.
Thursday, April 9, 2015
What does the Room Service Charge mean for Cruise Passengers?
Good Morning America's Genevieve Shaw Brown asked the question: "are the cruise lines going the way of the airlines?" with regards to their new fees for room service. The short answer to Brown's question is "yes." Carnival is only the first to follow NCL's move to charge fees related to room service. Assuming Carnival has some level of success with the new pricing, other lines will follow.
There are a few reasons why room service is a good testing ground for the a la carte cruise fees. Unlike the main dining options on a ship, room service does have slightly higher cost to the cruise companies. They don't get the mass efficiency that they would in large dining areas accommodating hundreds of passengers at once. Testing fees and special pricing is also easier to implement at the room service level. Cruise ships don't want to bog down service in big dining areas with special pricing or their related systems (hence why beverages service is a separate team in many dining areas). Room service -- with its one-on-one and room specific element -- enables easier pricing and price tracking without slowing service. Like the airlines, it also encourages behaviors the companies want. The cruise companies want you out of your room spending money somewhere. If you stay in your room, they are going to get money from you some way. Think of it as a penalty for staying in your room.
It is also interesting that Carnival's fee structure is different from NCL. Instead of a straight service charge, they are charging different prices for select menu items. Expect other lines to add their own twists too, especially in an effort to make the customers feel like they are not getting fees.
In the end this will creep into other formerly free areas of cruises. Perhaps certain entertainment or areas of the ship will now come with more premium or a la carte pricing. It is only natural as the cruise lines look for new revenue streams. But even with the new fees, cruises remain an incredible vacation value.
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