Tuesday, March 29, 2016

Viking River suffers bad PR after charging dead woman rebooking fee

Rules are rules, but sometimes cruise lines need to think about common sense. When they don't, it makes them look cold and uncaring. Take this Colorado man's situation. His wife died before their planned European cruise. Respecting her wishes, he decided to continue on the trip. He let Viking River know that he would still be going but his deceased wife would not. Of course the cruise company charged him a change fee of $850.

Aside from being uncaring, this rule makes no sense to me. The cruise takes on no extra cost by her not being there. He has the cabin, so they can't resell the room.

The media got a hold of the story and Viking dropped the fee. A relatively happy ending. Let's hope Viking learned their lesson.

1 comment:

  1. A cruise vacation is all about doing a variety of things or absolutely nothing.